The 10 Questions Leaseholders Ask Most Often (And The Answers)
- davidmetcalfe3
- Jun 17
- 3 min read
If you've ever lived in a leasehold property, chances are you've found yourself asking questions about service charges, repairs, insurance, or how decisions are made within your building.
At RDSE Block Management, we speak with leaseholders every day and understand that navigating the world of residential block management can sometimes feel confusing.
To help, we've answered ten of the questions we hear most frequently.
1. What does my service charge actually pay for?
Your service charge contributes towards the upkeep, maintenance and management of the building and communal areas. Depending on your lease, this may include:
Buildings insurance
Cleaning of communal areas
Grounds maintenance
Repairs and maintenance
Fire safety compliance
Lift servicing
Utilities for communal areas
Professional management fees
Contributions to reserve funds
The exact services covered will always depend on the terms of your lease.
2. Why has my service charge increased?
Service charge budgets are based on the anticipated costs of running the building for the coming year.
In recent years, many developments have experienced increased costs relating to insurance premiums, utilities, health and safety compliance, contractor rates and inflation.
Whilst increases are never welcome, they are often necessary to ensure the building remains properly maintained and compliant with current regulations.
3. What is a reserve fund?
A reserve fund (sometimes known as a sinking fund) is money collected over time to help pay for major future expenditure.
This could include:
Roof repairs or replacement
External redecorations
Lift refurbishment
Structural works
Major communal improvements
Without a reserve fund, leaseholders may face significant one-off demands when major works become necessary.
4. Why can't repairs always be completed immediately?
Whilst emergency issues are prioritised, many repairs require a process to be followed.
This may involve obtaining quotations, seeking approval from Directors or Freeholders, reviewing budgets, arranging access, and coordinating contractors.
Whilst this can sometimes take time, these procedures help ensure that funds are spent responsibly and in the best interests of all leaseholders.
5. Who is responsible for making decisions about the building?
This depends on the ownership structure of the development.
In many cases, key decisions are made by the Directors of a Resident Management Company (RMC) or Right to Manage Company (RTM), with the managing agent responsible for implementing those decisions and overseeing day-to-day management.
The managing agent acts as an advisor and administrator, but not always as the ultimate decision-maker.
6. Why do leaseholders need permission to carry out alterations?
Many leases require formal consent before certain alterations are undertaken.
This helps protect the structural integrity of the building, ensures compliance with regulations and safeguards the interests of neighbouring residents.
Before carrying out any works, it is always advisable to check the terms of your lease.
7. Why do we need so many inspections and safety checks?
Residential buildings are subject to a wide range of legal and safety obligations.
These may include:
Fire risk assessments
Emergency lighting testing
Lift inspections
Electrical safety inspections
Water hygiene monitoring
Asbestos management reviews
These inspections are not optional. They help ensure the safety of residents and protect those responsible for managing the building.
8. Why are service charge arrears treated so seriously?
When service charges remain unpaid, the impact is felt across the entire development.
Essential services still need to be provided, contractors still need to be paid, and compliance obligations still need to be met.
Recovering arrears is therefore an important part of protecting the interests of all leaseholders and ensuring the smooth operation of the building.
9. Why can't residents simply choose their own contractors?
Whilst resident recommendations can be extremely valuable, contractors appointed to work on communal areas must meet certain standards.
Factors such as qualifications, insurance, health and safety compliance, cost and experience all need to be considered.
A proper procurement process helps ensure value for money and protects both residents and the building itself.
10. What should I do if I have a concern about the management of my building?
Communication is always the best starting point.
If you have a question, concern or suggestion, raise it with your managing agent or Directors. In many cases, issues can be resolved quickly once the full background and circumstances are understood.
Good block management relies on open communication and a constructive relationship between residents, Directors and managing agents.
Understanding Your Building
Leasehold property ownership comes with responsibilities as well as rights, and understanding how your building is managed can help make life easier for everyone involved.
At RDSE Block Management, we believe that informed leaseholders contribute to better-managed developments. That's why we're always happy to answer questions, provide clarity and help residents understand how decisions are made.
If you'd like to learn more about residential block management or discuss the management of your development, we'd be delighted to hear from you.
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